Gratia Pearl has confidence in the quality and prices our pearls, so we offer our customers a 180-day Money-Back Guarantee. If you are not 100% satisfied with your purchase, you may return it to us within 180 days from the date your order was placed.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item. You can also email firstname.lastname@example.org to receive a return authorization before you ship your items out. We can exchange the product for you, or refund you 100% of the purchase price, no questions asked. Gratia Pearl is not responsible, however, for any damaged, lost or uninsured packages during the return process.
How long will I receive my refund?
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
I know I can exchange for other items, but what about the price difference?
If the product being returned costs less than the item for which it is being exchanged, the difference will be returned as a store credit; if the product being returned costs more than the item for which it is being exchanged, the balance will be requested for payment. $10 shipping and handling fee will be charged on returned items for orders that were sent with free shipping.
Will the return policy cover everything on the website?
Our return policy covers all items on our website. Customized items are not included, unless it is a result of our error (you received an incorrect or defective item, etc.). However, there are some circumstances that will not be considered. Any jewelry that has been modified in any way cannot be refunded or exchanged.
Who pays for the shipping fee of the returned items?
All return shipping fee must be paid by the buyer. We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
Where can you ship it to?
We can ship to virtually any address in the world. However, we do not provide Expree shipping to customers outside of the US. We provide a $25 flat rate shipping fee for all international orders. It will take about 5 to 20 business days to deliver your order, depends on the country.