What are Gratia Points?
Please see our Gratia Points page.
How do I request a Repair or Replacement?
To initiate a repair or replacement request, Email us for a repair / replacement and fill in the blanks on the email.
What is your Return Policy?
Please see out Shipping and Returns page.
Do you offer gift preparation services?
Gratia Pearl uses eco friendly packaging. We try our best to reduce the waste. However, if need be, we can offer gift preparation services at no additional cost. Make sure you leave us a note saying your order is a gift under order comments, before you check out.
Where can you ship to?
Do you have a physical retail store?
We are a Chicago based online store, though we do not have a physical store. This is primarily to reduce costs on our side and provide the best price for our customers.
We also vend at most regionals, boulé and national conferences where the selection is a little smaller, but you can spend as much time as you like designing a custom bracelet and see the quality of our growing selection.
What are my options for customizing?
Custom charm bulk orders require a minimum quantity that varies by material and item type. For example, custom Sterling Silver or Gold Vermeil pendants and Sterling slide charms typically start at 30 pieces. Alloy-based charms usually start at 100+ pieces, since they require a separate mold fee and are most cost-effective at higher volumes.
Custom design bracelets are different: there’s no minimum order, and bulk pricing is applied automatically based on how many you purchase:
Buy More, Share the Love, and Save!
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3–5 pieces: 5% off
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6–11 pieces: 10% off
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12+ pieces: 20% off
How to tell real pearls and fake pearls apart?
All pearl jewelries from Gratia Pearl are guaranteed real. Here are some easy tips, under pearl facts, that you can learn to tell real and fake ones apart.
Is there anything else that I need to know?
Most of our jewelry pieces contain sterling silver or white gold parts. These may tarnish (oxidize) with age. It is possible to shine them with a silver polish cloth, but loss of color does not constitute a basis for return.
The outside pattern of the pearl reflects its natural shape, and is an unavoidable occurrence. We cannot assure to smoothness or roundness of any given pearl.
We encourage our customers to compare our price and quality with other stores before you return your items.
Gratia Pearl reserves the final right to handle each specific customer issue to the best of their ability.
Vendor’s AKA Notice
Buyer acknowledges, understands, and agrees (hereinafter collectively “agrees”) that he/she is an “Authorized” Buyer only if he/she is buying goods bearing Sorority marks and designs for an AKA member’s personal use and not for resale. Buyer agrees that a non-member is not allowed to purchase, own, wear, or possess such items.
Buyer also agrees that purchasing Sorority goods for any other reason is prohibited and doing so under false pretense authorizes Sorority to immediately: (1) remove or cause to be removed the goods from the internet and all social media platforms including, but not limited to: Facebook (or Meta), Instagram, Tik Tok, Pinterest, Snapchat, YouTube, eBay, Twitter (or X), Craigslist, Amazon, Etsy (hereinafter, “Third-party”); and (2) repossess such good(s) from Buyer and any Third-party trying to sell them. Buyer agrees to waive its First Sale Doctrine right to subsequently sell any item(s), bearing a Sorority Mark.